FREQUENTLY ASKED QUESTIONS
- Customer'sminimum age should be 24 years
- Customer must posses original Driving license and ID proof (Aadhar card/passport); for Foreign nationals they should have International Driving Permit with Driving license
- Customer's booking name and the name in the Driving license should be the same
- Original Driving license and ID proof (Aadhar card/passport) must be submitted and can be taken back after the ride.
- To have a quick booking, you can upload it before the trip itself, so that verification will be completed before your trip.
- For the access of the booking, you can upload the documents prior to the booking itself, and also it will be physically verified, at the time of booking.
- Both the sides of the proofs must be uploaded for the verification.
- Booking cancelled prior to 24 hours of booking-time, no charges will be deducted
- Booking cancelled within 24 hours of booking-time, 50% of the total fee or processing fee will alone be deducted.
- Booking cancelled at the time of pick up or after that, no fee will be refunded.
- For hourly rental pickups, no refund can be processed with cancellation.
- If the necessary documents are not provided at the time of booking, Comfort Drive have the rights to cancel the booking.
- A short agreement and car checklist to be signed at the time of picking up the car.
- Other Country drives are not accessible with Comfort Drive
- Places like snowy, rocky, sand dunes, rocky terrains and Jammu and Kashmir, Ladakh are prohibited
- Yes, it can be booked for home delivery, for the accessible areas-charges will be added accordingly.
- Yes, parking fee, toll fee and state fee to be paid by customer
- You can drive 300 Kilometers per day
- Minimum booking duration will be 12 hours
- Comfort Drive accepts payment through Credit Card, Debit card, Wallet, Net banking, UPI. The customers are requested to make a payment in advance through app or website or link shared by our support team. We do not accept cash as mode of payment
- Within 24 hours by the end of booking invoice will be generated and will be sent to the registered email id
- Speed limit will be 80 km/hr
- If exceeded two warnings will be provided, after which you will be liable to fines.